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Supplier FAQ
How can suppliers publish their service capabilities? What core information needs to be clarified?
Suppliers can publish their service capabilities by following these steps: After logging into the platform, click the "Publish Capability" button and fill in the relevant information as prompted on the page. Core information that must be specified includes: service type, industry, country/region, response time, service advantages, and contact details. The more detailed and professional the information provided, the easier it is to gain the attention and trust of buyers.
How can suppliers check the project integration progress?
After logging in, you can view the progress and status updates of all connected projects on the "Personal Center - Project Footprint" page, and communicate with platform customer service at any time regarding project connection matters.
How do suppliers register on the platform?
After logging in, you can click "Join Now" to fill in your service provider information. The core information required includes: service type, industry, country/region, company name, establishment date, and company size. The more detailed and professional the information you provide, the easier it is to gain the attention and trust of buyers.
Start your cross-border engineering collaboration here
8~16 个字符，需同时包含数字，字母和符号
Start your cross-border engineering collaboration here
8~16 个字符，需同时包含数字，字母和符号
FAQ关闭
What are the benefits of completing your personal profile?
Completing your personal center profile offers the following benefits:
1. Enhances account credibility and authority;
2. Provides more precise service supply-demand matching and service provider recommendations;
3. Increases visibility and improves chances of being viewed and contacted;
4. Enjoys more professional services offered by the platform;
5. Improves transaction success rate and user experience.
Which languages does the platform support?
Our platform currently supports four languages: Chinese, English, Russian, and Arabic. After logging in, you can select your preferred language via the language switch button in the upper right corner. We are continuously working to add support for more languages in the future.
How can I contact customer service?
You can contact our customer service team through the following methods:

1. Online customer service: Click the "Online Customer Service" floating button at the bottom right corner of the page
2. Email: info@silkroad-chem.com
How to modify account information?
After logging in, you can click on the user avatar in the upper right corner and select "Personal Center" to enter the account settings page. On this page, you can modify personal information, contact details, password, and other details. Please ensure that the information you provide is accurate and valid so that we can offer you better service.
What should I do if I forget my account password?
If you have forgotten your account password, click the "Forgot Password" link on the login page and enter the email address you used during registration. The system will send a password reset link to that email. You can use this link to set a new password. If you encounter any issues, please contact customer service for assistance.
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Need more help? Click the chatbot, Lulu, in the bottom right corner.