What is the project onboarding process?

2026-03-20
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Project Matching Process:
1. Post project requirements / supply capabilities – Share your project needs or what you can offer.
2. Intelligent matching & recommendations – The system automatically matches and suggests potential partners.
3. Initial communication – Get in touch to exchange basic information.
4. Confirm cooperation intent – Both parties agree in principle to move forward.
5. Detailed offline negotiation – Discuss specifics in person or in a formal meeting.

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FAQ

What are the benefits of completing your account profile?

Completing your account profile offers the following benefits:
1. Enhances account credibility and authority.
2. Provides more precise service supply-demand matching and service provider recommendations.
3. Increases visibility and improves chances of being viewed and contacted.
4. Enjoys more professional services offered by the platform.
5. Improves transaction success rate and user experience.

Which languages does the platform support?

Our platform currently supports four languages: Chinese, English, Russian, and Arabic. After signing in, you can select your preferred language via the language switch button in the upper right corner. We are continuously working to add support for more languages in the future.

How can I contact customer service?

You can contact our customer service team through the following methods:

1. Online customer service: Click the "We Are Here" floating button on the right side of the page
2. Email: info@silkroad-chem.com

How to modify account information?

After signing in, you can click on the user avatar in the upper right corner and select "My Account" to enter the account settings page. On this page, you can modify personal information, contact details, password, and other details. Please ensure that the information you provide is accurate and valid so that we can offer you better service.

What should I do if I forget my account password?

If you have forgotten your account password, click the "Forgot Password" link on the sign-in page and enter the email address you used during registration. The system will send a password reset link to that email. You can use this link to set a new password. If you encounter any issues, please contact customer service for assistance.

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